Transform Your Learners’ Experience: Build a Map that Encourages Discovery, Coaching, and Knowledge Sharing

Ask yourself this question: “How did you learn to do your job?”

Perhaps you are part of a large company and have received onboarding materials or completed some courses. However, if we are being honest, much of what you know now has likely been taught to you by one or more experienced colleagues. In the end, you probably turned to them for guidance and learned the most from their knowledge and expertise.

There is an enormous amount of knowledge that lies beneath the surface, passing from one person to another. Just imagine if there was a single platform where everyone in your company could share this knowledge and where it could be stored for future reference.

This is where Docebo Discover, Coach, and Share come to your aid. With these tools, you can easily access and share knowledge with your colleagues, making it easier to learn from one another and grow together as a team.

The “70-20-10” model, created by researchers M. McCall, M. Lombardo, and R. Eichinger, suggests that 70% of training occurs through experience and sharing, 20% through learning from others, and only 10% through formal training such as structured courses. This underscores the importance of a well-structured social learning experience.

Implementing such an experience can keep your employees engaged in the company’s learning ecosystem and reduce the workload of the Learning and Development team in creating content tailored to each user on the LMS. By encouraging social learning and knowledge sharing among employees, you can help foster a culture of perpetual learning and improvement within your organization.

As an LMS administrator, the first thing we suggest is to carefully plan the entire social learning experience. You may want to involve your Marketing and Communications team in the creation of an editorial plan that explains the changes employees will see on the platform and introduces them to this new feature.

By proactively communicating with your employees and explaining the benefits of social learning, you can encourage participation and ensure a smooth transition to the new system. 

Here are some additional suggestions you may want to consider:

  • Use Channels to share informal content such as videos, links, and PDFs. Docebo Discover, Coach, and Share settings allow you to choose which sources can be shared on your channels, preventing unwanted content from appearing on the platform.
  • Choose a specific topic for each channel. Consider selecting topics that employees have expressed interest in or that you believe are relevant to them and not covered by formal content.
  • Start with a small number of channels (e.g. 3 or 4) to help employees become familiar with the new tool and to allow for easy monitoring of the social learning experience.

For each channel, it’s important to identify at least two or three experts who can address any questions that your employees may have. Having multiple experts ensures that questions are always answered promptly and that there is always someone available to provide assistance. This can help reduce response times for end-users and prevent questions from being left unanswered.

Collect feedback from the individuals who are using the new feature can be an effective way to improve and refine the social learning experience for your employees.

Creating a well-structured social learning experience requires a lot of effort and planning. At APPrendere, we have extensive experience in developing social learning experiences with Docebo Discover, Coach, and Share. Our team of experts is dedicated to helping you develop your project and ensuring that learning remains at the heart of everything you do.

If you’re looking for guidance and support in creating a social learning experience that engages and empowers your employees, don’t hesitate to reach out to us. We’re here to help you every step of the way.

Thank you for visiting and see you in the next article!

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