Docebo Notifications: dos and don’ts

The Docebo Notifications app is a great tool that allows Admins to send reminders to targeted users. Your challenge is to use it wisely to engage Learners while avoiding overwhelming them with too many emails.

Setting up a notification consists of three steps:

  • Choice of event.
  • Template and shortcodes configuration.
  • Choice of targets and configuration time.

Here are a few tips for optimum notifications management.

How to: Events

Notifications are triggered by specific events taking place on the LMS and their associated conditions like schedule, audience, and user type, level, etc..

Docebo provides a plethora of events. Make sure you only activate notifications that bring value to your learners experience and make your administrative job easier.

Disclaimer: when choosing Superadmins as recipients of a notification note that all Superadmins on the platform will be notified, even if they have no other ties to the event that triggered the notification.

Best practice: when launching the LMS to a wide audience, it might be useful for you the “User has been created by Administrator” event. This notification does not have to be sent at the time of user creation, you can manually send it to everyone later on, by selecting multiple users from the Users page and clicking on the choose action button at the bottom right.

How to: Templates

Notification and email templates can be written with HTML, you can write your own code from scratch or customize the Docebo examples.

If you want to maintain consistency for all the notifications on the platform the template is the first thing you need to think about: replacing the template later on, after you have already created your notifications and composed the notification’s body, will result in a lot of copy and paste and a high risk of making mistakes.

Best practice: Outlook look and feel. Outlook on Windows is not the best to ensure expected look and feel when it comes to Docebo notification. Any other email provider is more consistent, including Outlook on Mac and Outlook web. Our advice: build all of the customized look using tables, the CSS module that defines how to lay out table data. This solution will adapt the layout to any email provider view.

How to: Shortcodes

The list of available shortcodes varies by event, and only the shortcodes listed in the section under the description area may be used in creating a notification for the event you are working on. To avoid formatting errors it is a good practice to use copy and paste instead of trying to type them out.

Best practices: the “User has been created by Administrator” event allows to use the [user_password] shortcode which is substituted by the “Reset Your Password” link that will send a new email to the new user containing a link to create their password, instead of providing one.

Best practices for Extended Enterprise: when editing a notification as a Superadmin on an Extended Enterprise LMS, pay extra attention to be logged on the domain you originally created the notification from. Editing a notification created on a different domain will result in an URL base change for short-codes.
We hope this article helped you learn more about notifications in Docebo. If you have any other tips or tricks, please share it with us!

Thank you for visiting and see you in the next article!

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